How to Fix “Unfortunately the Has Stopped” | Greatopedia

Tuesday, 3 April 2018

How to Fix “Unfortunately the Has Stopped”

Don’t you just hate it when 'unfortunately the process has stopped' error keeps popping up on your Xiaomi, Sony Xperia, Lenovo, Galaxy S3, S5, S7, or Google Pixel Smartphone?

I know the feeling!

This is one of the most common Android errors, but there is a simple and permanent solution to fix this inevitable issue.

You may be wondering,

What is and why is the error message disturbing my Android's Home Screen of late?

Just read on and I'll tell you.

What is error is prompted by the SIM Toolkit application or a corrupt file on your Android phone.

The error can occur after you have just installed an application, while working on an app or playing a game, as well ass when you are surfing the net. has stopped unexpectedly

In either case,

You need to do something about it if you must proceed with what you were doing without the occasional pop-up message on your screen.

What Causes Error

Here are some reasons why the error message ' Unfortunately the' keeps popping up unexpectedly on your screen.

  • Corrupt File on MicroSD card
  • Failed Firmware Update
  • New ROM Installation
  • Android Version Upgraded

1. Corrupt File or App on MicroSD card

This error can be triggered if there is a media file or app on your phone that is corrupt, and as such,  booting your device in safe mode will help you confirm if this is the root cause of the problem.

To boot your Android phone in safe mode, follow these steps:

  • Turn off your device.
  • While it is off, press and hold the power button.
  • Once the screen light comes on, hold down the Volume+/- Keys at the same time. 
  • On complete booting, the Safe mode label will be displayed at the lower-left corner of the screen


In safe mode, if your device functions normally without displaying the error message, then you know the culprit.

2. Android Version Update

If you've recently updated your Android version to a newer or older version, the files from the previous Version may have not been deleted and as such, you're encountering this error.

In that regards,

You need to eliminate these old files in order to get rid of error message.

How to Resolve Unfortunately the Has Stopped

Outlined below, are the steps on how to fix 'unfortunately the' error on Android.

  • Clear the Cached data for all Apps.
  • Clear the Cache and Data of your Phone.
  • Clear the Cache and Data of your SIM Toolkit.
  • Stop Google Playstore Automatic Updates.
  • Fix Android Custom Recovery.
  • Factory Reset phone to Default.

Now work with me and I'll show you how to carry each of these processes.

1. Clear the Cache and Data of Phone's Inbuilt Storage

This part is easy!

We'll manually clear the cache of the phone's internal memory.

To do this,

  • Navigate to your Android phone's settings
  • Click on 'Storage'

Clear Android cache and data

  • Select 'Phone Storage'.

Clear cache and data android

  • Click on 'Cached data'.

Clear android storage cache and data

  • At the prompt 'This will clear cached data for all apps', select 'OK'.

And it's that simple!

In my own case, these steps helped me resolve the on my Xiaomi Note 4 and hopefully, it'll resolve yours as well.

If it doesn't, fret not as there's more from where that came from😉.

Try these options as well.

2. Clear the Cache and Data of your Phone

The first step you're going to take to resolve this error is to clear your Android phone's cache memory and the data it holds.

Let’s dig a little deeper.

To clear cache and data of an Android phone,

  • Navigate to your device's Settings
  • Scroll down to 'Apps' or 'Apps Management' Section (Depending on your UI)

  • Swipe to the right to move from the 'Downloaded' to the 'All' tab
  • Scroll down to 'Phone'. (You may see more than one, do the same for each Phone)

  • Select 'Clear data', then 'Clear Cache'.
  • Restart your phone for a quick refresh.

3. Clear the Cache and Data of your SIM Toolkit

To clear the cache and data of your SIM Toolkit in order to improve its performance while at the same time reduce the amount of memory it uses, follow these steps:

  • Navigate to your device's Settings
  • Scroll down to 'Apps' or 'Apps Management' Section (Depending on your UI)
  • Swipe to the right to move from the 'Downloaded' to the 'All' tab
  • Scroll down to 'SIM Toolkit'
  • Select 'Clear data', then 'Clear Cache'.
  • Restart your phone for a quick refresh.

Yes, it's quick similar to the steps in the first option, but this will fix the issue if it is triggered by the SIM ToolKit.

4. Stop Google PlayStore Automatic Updates

Turning off Auto updates of apps when the internet connection is on or via Wifi can also be helpful in this case.

Here's how to stop Play store from automatically updating Apps and Games:

  • Launch the Play store app on your phone.
  • Click on the 'Hamburger menu' icon at the top-right corner of the screen.
  • Navigate to the 'Settings' option.
  • Select 'Auto-update apps'.

do not auto update apps on playstore

  • Click on the gear icon 'Do not auto-update apps'.

do not auto update apps on playstore

5. Fix Android Custom Recovery

Here, we will have to manually clear the cache of the device and SIM ToolKit while it is in Recovery mode using an Android Recovery File manager like the Aroma File Manager.

This software is a free recovery tool for Android and it was developed by XDA developers.

This tool can be helpful here if you read this guide on how to use Aroma File Manager and where to download it.

After downloading and Installing it successfully on your device's, access your device's cache memory and SIM Toolkit data in order to clear them.

6. Factory Reset phone to Default

If all options fail to work, then the last option you should opt for is carrying a factory reset on your Android phone.

A word of caution:

A factory reset will clear all the files on your phone as well as photos, call history, messages, contacts, audio files, and apps and games you've installed.

A reset will also optimize your Android's performance especially its battery power.

That being the case, 

Ensure you've backed up your data to an external storage media such as a memory card before proceeding.

Here's how to hard reset your Android Phone:

  • Navigate to your device's settings.
  • Click on 'Backup and Reset' option.
  • Ensure you Turn on the Backup option and select the files you'll like to keep.
  • After Backup to an external SD card,  click on 'Factory data reset'.
  • Finally, click on 'Reset phone'.

Yup! that's how ridiculously easy it is.

After a factory reset, you can go back to your device's Settings, 'Backup and Reset' menu, and then restore all the files you saved before the reset.


If you've followed the steps on how to fix unfortunately the has stopped pop error on your Android, outlined above, your phone should be back to normal immediately.

On the other hand,

If you're still encountering the same problem, leave us a message below and we'll guide you through it.